| LAPORAN PENCAPAIAN PIAGAM PELANGGAN RISDA SETAKAT OGOS 2015 | ||||||
| Bil | Piagam Pelanggan RISDA | Menepati Masa/Standard Piagam Pelanggan |
Tidak Menepati Masa/Standard Piagam Pelanggan |
Jumlah Perkhidmatan | ||
| Jumlah Menepati Standard | % Menepati Standard | Jumlah Tidak Menepati Standard | % Tidak Menepati Standard | |||
| 1. | Melulus permohonan yang lengkap bagi tanam semula dalam tempoh 14 hari dari tarikh terima. | 25,233 | 99.44 | 142 | 0.56 | 25,375 |
| 2. | Bayaran bantuan ansuran semasa dari tarikh kebun diperiksa dalam masa 14 hari. | 13,680 | 99.75 | 34 | 0.25 | 13,714 |
| 3. | Bayaran bantuan ansuran berturut dari tarikh kebun diperiksa dalam masa 12 hari. | 43,012 | 99.24 | 328 | 0.76 | 43,340 |
| 4. | Membuat bayaran tuntutan am dalam tempoh 14 hari bekerja selepas tarikh penerimaan dokumen yang lengkap. | 15,533 | 100 | 0 | 0 | 15,533 |
| PIAGAM PELANGGAN BEKALAN BENIH BAGI ANSURAN SEMASA OGOS 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-15 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 701 | 538 | 76.75 | ||
| 2 | PERAK | 398 | 257 | 64.57 | ||
| 3 | PAHANG | 725 | 601 | 82.90 | ||
| 4 | KEDAH | 812 | 615 | 75.74 | ||
| 5 | NEGERI SEMBILAN | 323 | 9 | 2.79 | ||
| 6 | KELANTAN | 1549 | 1530 | 98.77 | ||
| 7 | TERENGGANU | 512 | 161 | 31.45 | ||
| 8 | MELAKA | 182 | 181 | 99.45 | ||
| 9 | SELANGOR | 27 | 14 | 51.85 | ||
| 10 | PULAU PINANG | 25 | 8 | 32.00 | ||
| 11 | PERLIS | 20 | 14 | 70.00 | ||
| 12 | SARAWAK | 241 | 38 | 15.77 | ||
| 13 | SABAH | 637 | 82 | 12.87 | ||
| JUMLAH | 6,152 | 4,048 | 65.80 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN SEMASA OGOS 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 747 | 741 | 99.20 | ||
| 2 | PERAK | 520 | 413 | 79.42 | ||
| 3 | PAHANG | 966 | 819 | 84.78 | ||
| 4 | KEDAH | 983 | 713 | 72.53 | ||
| 5 | NEGERI SEMBILAN | 154 | 70 | 45.45 | ||
| 6 | KELANTAN | 1801 | 1515 | 84.12 | ||
| 7 | TERENGGANU | 467 | 382 | 81.80 | ||
| 8 | MELAKA | 295 | 259 | 87.80 | ||
| 9 | SELANGOR | 27 | 11 | 40.74 | ||
| 10 | PULAU PINANG | 26 | 25 | 96.15 | ||
| 11 | PERLIS | 48 | 48 | 100.00 | ||
| 12 | SARAWAK | 303 | 250 | 82.51 | ||
| 13 | SABAH | 829 | 167 | 20.14 | ||
| JUMLAH | 7,166 | 5,413 | 75.54 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN BERTURUT SETAKAT OGOS 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 1,973 | 1,943 | 98.48 | ||
| 2 | PERAK | 672 | 507 | 75.45 | ||
| 3 | PAHANG | 2,060 | 1,542 | 74.85 | ||
| 4 | KEDAH | 2,706 | 2,080 | 76.87 | ||
| 5 | NEGERI SEMBILAN | 612 | 395 | 64.54 | ||
| 6 | KELANTAN | 6,381 | 5,941 | 93.10 | ||
| 7 | TERENGGANU | 979 | 789 | 80.59 | ||
| 8 | MELAKA | 620 | 598 | 96.45 | ||
| 9 | SELANGOR | 58 | 6 | 10.34 | ||
| 10 | PULAU PINANG | 127 | 118 | 92.91 | ||
| 11 | PERLIS | 139 | 137 | 98.56 | ||
| 12 | SARAWAK | 1,349 | 1051 | 77.91 | ||
| 13 | SABAH | 1,760 | 794 | 45.11 | ||
| JUMLAH | 19,436 | 15,901 | 81.81 | |||
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