| LAPORAN PENCAPAIAN PIAGAM PELANGGAN RISDA SETAKAT MAC 2015 | ||||||
| Bil | Piagam Pelanggan RISDA | Menepati Masa/Standard Piagam Pelanggan |
Tidak Menepati Masa/Standard Piagam Pelanggan |
Jumlah Perkhidmatan | ||
| Jumlah Menepati Standard | % Menepati Standard | Jumlah Tidak Menepati Standard | % Tidak Menepati Standard | |||
| 1. | Melulus permohonan yang lengkap bagi tanam semula dalam tempoh 14 hari dari tarikh terima. | 14,124 | 99.83 | 24 | 0.17 | 14,148 |
| 2. | Bayaran bantuan ansuran semasa dari tarikh kebun diperiksa dalam masa 14 hari. | 5,486 | 99.91 | 5 | 0.09 | 5,491 |
| 3. | Bayaran bantuan ansuran berturut dari tarikh kebun diperiksa dalam masa 12 hari. | 15,613 | 98.95 | 165 | 1.05 | 15,778 |
| 4. | Membuat bayaran tuntutan am dalam tempoh 14 hari bekerja selepas tarikh penerimaan dokumen yang lengkap. | 13,652 | 100 | 0 | 0 | 13,652 |
| PIAGAM PELANGGAN BEKALAN BENIH BAGI ANSURAN SEMASA MAC 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-15 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 180 | 141 | 78.33 | ||
| 2 | PERAK | 125 | 100 | 80.00 | ||
| 3 | PAHANG | 346 | 298 | 86.13 | ||
| 4 | KEDAH | 0 | 0 | 0.00 | ||
| 5 | NEGERI SEMBILAN | 26 | 10 | 38.46 | ||
| 6 | KELANTAN | 96 | 96 | 100.00 | ||
| 7 | TERENGGANU | 151 | 79 | 52.32 | ||
| 8 | MELAKA | 92 | 92 | 100.00 | ||
| 9 | SELANGOR | 18 | 13 | 72.22 | ||
| 10 | PULAU PINANG | 0 | 0 | 0.00 | ||
| 11 | PERLIS | 0 | 0 | 0.00 | ||
| 12 | SARAWAK | 28 | 7 | 25.00 | ||
| 13 | SABAH | 78 | 43 | 55.13 | ||
| JUMLAH | 1,140 | 879 | 77.11 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN SEMASA MAC 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 212 | 211 | 99.53 | ||
| 2 | PERAK | 161 | 111 | 68.94 | ||
| 3 | PAHANG | 371 | 331 | 89.22 | ||
| 4 | KEDAH | 51 | 32 | 62.75 | ||
| 5 | NEGERI SEMBILAN | 26 | 10 | 38.46 | ||
| 6 | KELANTAN | 106 | 106 | 100.00 | ||
| 7 | TERENGGANU | 160 | 119 | 74.38 | ||
| 8 | MELAKA | 104 | 104 | 100.00 | ||
| 9 | SELANGOR | 17 | 11 | 64.71 | ||
| 10 | PULAU PINANG | 4 | 3 | 75.00 | ||
| 11 | PERLIS | 9 | 9 | 100.00 | ||
| 12 | SARAWAK | 66 | 56 | 84.85 | ||
| 13 | SABAH | 95 | 17 | 17.89 | ||
| JUMLAH | 1,382 | 1,120 | 81.04 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN BERTURUT SETAKAT MAC 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 825 | 822 | 99.64 | ||
| 2 | PERAK | 332 | 242 | 72.89 | ||
| 3 | PAHANG | 452 | 388 | 85.84 | ||
| 4 | KEDAH | 133 | 105 | 78.95 | ||
| 5 | NEGERI SEMBILAN | 91 | 36 | 39.56 | ||
| 6 | KELANTAN | 923 | 915 | 99.13 | ||
| 7 | TERENGGANU | 279 | 173 | 62.01 | ||
| 8 | MELAKA | 624 | 601 | 96.31 | ||
| 9 | SELANGOR | 16 | 5 | 31.25 | ||
| 10 | PULAU PINANG | 39 | 30 | 76.92 | ||
| 11 | PERLIS | 100 | 100 | 100.00 | ||
| 12 | SARAWAK | 706 | 666 | 94.33 | ||
| 13 | SABAH | 302 | 71 | 23.51 | ||
| JUMLAH | 4,822 | 4,154 | 86.15 | |||
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