| LAPORAN PENCAPAIAN PIAGAM PELANGGAN RISDA SETAKAT JULAI 2015 | ||||||
| Bil | Piagam Pelanggan RISDA | Menepati Masa/Standard Piagam Pelanggan |
Tidak Menepati Masa/Standard Piagam Pelanggan |
Jumlah Perkhidmatan | ||
| Jumlah Menepati Standard | % Menepati Standard | Jumlah Tidak Menepati Standard | % Tidak Menepati Standard | |||
| 1. | Melulus permohonan yang lengkap bagi tanam semula dalam tempoh 14 hari dari tarikh terima. | 24,173 | 99.42 | 140 | 0.58 | 24,313 |
| 2. | Bayaran bantuan ansuran semasa dari tarikh kebun diperiksa dalam masa 14 hari. | 13,228 | 99.83 | 23 | 0.17 | 13,251 |
| 3. | Bayaran bantuan ansuran berturut dari tarikh kebun diperiksa dalam masa 12 hari. | 37,778 | 99.30 | 266 | 0.70 | 38,044 |
| 4. | Membuat bayaran tuntutan am dalam tempoh 14 hari bekerja selepas tarikh penerimaan dokumen yang lengkap. | 12,173 | 100 | 0 | 0 | 12,173 |
| PIAGAM PELANGGAN BEKALAN BENIH BAGI ANSURAN SEMASA JULAI 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-15 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 565 | 445 | 78.76 | ||
| 2 | PERAK | 315 | 222 | 70.48 | ||
| 3 | PAHANG | 660 | 553 | 83.79 | ||
| 4 | KEDAH | 747 | 578 | 77.38 | ||
| 5 | NEGERI SEMBILAN | 310 | 9 | 2.90 | ||
| 6 | KELANTAN | 1160 | 1146 | 98.79 | ||
| 7 | TERENGGANU | 481 | 161 | 33.47 | ||
| 8 | MELAKA | 92 | 92 | 100.00 | ||
| 9 | SELANGOR | 19 | 14 | 73.68 | ||
| 10 | PULAU PINANG | 25 | 8 | 32.00 | ||
| 11 | PERLIS | 14 | 8 | 57.14 | ||
| 12 | SARAWAK | 217 | 38 | 17.51 | ||
| 13 | SABAH | 456 | 76 | 16.67 | ||
| JUMLAH | 5,061 | 3,350 | 66.19 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN SEMASA JULAI 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 632 | 626 | 99.05 | ||
| 2 | PERAK | 441 | 340 | 77.10 | ||
| 3 | PAHANG | 922 | 795 | 86.23 | ||
| 4 | KEDAH | 642 | 510 | 79.44 | ||
| 5 | NEGERI SEMBILAN | 151 | 69 | 45.70 | ||
| 6 | KELANTAN | 1536 | 1373 | 89.39 | ||
| 7 | TERENGGANU | 457 | 376 | 82.28 | ||
| 8 | MELAKA | 104 | 104 | 100.00 | ||
| 9 | SELANGOR | 18 | 11 | 61.11 | ||
| 10 | PULAU PINANG | 26 | 25 | 96.15 | ||
| 11 | PERLIS | 42 | 42 | 100.00 | ||
| 12 | SARAWAK | 284 | 248 | 87.32 | ||
| 13 | SABAH | 739 | 158 | 21.38 | ||
| JUMLAH | 5,994 | 4,677 | 78.03 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN BERTURUT SETAKAT JULAI 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 1,752 | 1,722 | 98.29 | ||
| 2 | PERAK | 598 | 453 | 75.75 | ||
| 3 | PAHANG | 1,702 | 1,263 | 74.21 | ||
| 4 | KEDAH | 2,436 | 1,939 | 79.60 | ||
| 5 | NEGERI SEMBILAN | 580 | 389 | 67.07 | ||
| 6 | KELANTAN | 5,725 | 5,369 | 93.78 | ||
| 7 | TERENGGANU | 924 | 733 | 79.33 | ||
| 8 | MELAKA | 620 | 598 | 96.45 | ||
| 9 | SELANGOR | 39 | 5 | 12.82 | ||
| 10 | PULAU PINANG | 68 | 59 | 86.76 | ||
| 11 | PERLIS | 139 | 137 | 98.56 | ||
| 12 | SARAWAK | 1245 | 991 | 79.60 | ||
| 13 | SABAH | 1,546 | 590 | 38.16 | ||
| JUMLAH | 17,374 | 14,248 | 82.01 | |||
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