| LAPORAN PENCAPAIAN PIAGAM PELANGGAN RISDA SETAKAT JANUARI 2015 | ||||||
| Bil | Piagam Pelanggan RISDA | Menepati Masa/Standard Piagam Pelanggan |
Tidak Menepati Masa/Standard Piagam Pelanggan |
Jumlah Perkhidmatan | ||
| Jumlah Menepati Standard | % Menepati Standard | Jumlah Tidak Menepati Standard | % Tidak Menepati Standard | |||
| 1. | Melulus permohonan yang lengkap bagi tanam semula dalam tempoh 14 hari dari tarikh terima. | 4,479 | 100.00 | 0 | 0.00 | 4,479 |
| 2. | Bayaran bantuan ansuran semasa dari tarikh kebun diperiksa dalam masa 14 hari. | 1,578 | 100.00 | 0 | 0.00 | 1,578 |
| 3. | Bayaran bantuan ansuran berturut dari tarikh kebun diperiksa dalam masa 12 hari. | 3,244 | 99.72 | 9 | 0.28 | 3,253 |
| 4. | Membuat bayaran tuntutan am dalam tempoh 14 hari bekerja selepas tarikh penerimaan dokumen yang lengkap. | 9,694 | 100 | 0 | 0 | 9,694 |
| PIAGAM PELANGGAN BEKALAN BENIH BAGI ANSURAN SEMASA JANUARI 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-15 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 0 | 0 | 0.00 | ||
| 2 | PERAK | 14 | 11 | 78.57 | ||
| 3 | PAHANG | 5 | 5 | 100.00 | ||
| 4 | KEDAH | 0 | 0 | 0.00 | ||
| 5 | NEGERI SEMBILAN | 0 | 0 | 0.00 | ||
| 6 | KELANTAN | 0 | 0 | 0.00 | ||
| 7 | TERENGGANU | 0 | 0 | 0.00 | ||
| 8 | MELAKA | 180 | 180 | 100.00 | ||
| 9 | SELANGOR | 0 | 0 | 0.00 | ||
| 10 | PULAU PINANG | 0 | 0 | 0.00 | ||
| 11 | PERLIS | 1 | 0 | 0.00 | ||
| 12 | SARAWAK | 0 | 0 | 0.00 | ||
| 13 | SABAH | 1 | 0 | 0.00 | ||
| JUMLAH | 201 | 196 | 97.51 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN SEMASA JANUARI 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 0 | 0 | 0.00 | ||
| 2 | PERAK | 1 | 1 | 100.00 | ||
| 3 | PAHANG | 31 | 31 | 100.00 | ||
| 4 | KEDAH | 0 | 0 | 0.00 | ||
| 5 | NEGERI SEMBILAN | 2 | 2 | 100.00 | ||
| 6 | KELANTAN | 0 | 0 | 0.00 | ||
| 7 | TERENGGANU | 0 | 0 | 0.00 | ||
| 8 | MELAKA | 295 | 283 | 95.93 | ||
| 9 | SELANGOR | 11 | 11 | 100.00 | ||
| 10 | PULAU PINANG | 0 | 0 | 0.00 | ||
| 11 | PERLIS | 0 | 0 | 0.00 | ||
| 12 | SARAWAK | 0 | 0 | 0.00 | ||
| 13 | SABAH | 0 | 0 | 0.00 | ||
| JUMLAH | 340 | 328 | 96.47 | |||
| PIAGAM PELANGGAN BEKALAN BAJA BAGI ANSURAN BERTURUT SETAKAT JANUARI 2015 | ||||||
| Bil | Negeri | Jumlah Permohonan | Tarikh Lawat - SPS40 Terima | |||
| 1-14 Hari | ||||||
| Bil. Permohonan | % | |||||
| 1 | JOHOR | 147 | 129 | 87.76 | ||
| 2 | PERAK | 6 | 5 | 83.33 | ||
| 3 | PAHANG | 60 | 60 | 100.00 | ||
| 4 | KEDAH | 0 | 0 | 0.00 | ||
| 5 | NEGERI SEMBILAN | 7 | 7 | 100.00 | ||
| 6 | KELANTAN | 0 | 0 | 0.00 | ||
| 7 | TERENGGANU | 4 | 4 | 100.00 | ||
| 8 | MELAKA | 142 | 142 | 100.00 | ||
| 9 | SELANGOR | 5 | 5 | 20.42 | ||
| 10 | PULAU PINANG | 0 | 0 | 0 | ||
| 11 | PERLIS | 10 | 10 | 100.00 | ||
| 12 | SARAWAK | 50 | 50 | 100.00 | ||
| 13 | SABAH | 10 | 2 | 20.00 | ||
| JUMLAH | 441 | 414 | 93.88 | |||
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